In this article, we will show you how to create a new ticket. The steps to take are pretty self-explanatory, but there are some handy facts. Please watch our video, so you will know how a ticket is created. 

1. Within the portal, choose the option "Report an incident" or "New ticket" at the top right. 

2. At Subject enter a clear description of your problem. Based on the subject, related articles from the knowledge base are displayed on the right. There may already be a solution or workaround for your problem.

3. Choose the right Category for your problem.

4. At Description, enter a clear description of your problem. If possible, attach a screenshot to clarify your "problem". 

5. Click on the Send button to submit your report. 

E-mail notifications: When will you receive an email from Reflex? 

1. When you create a ticket or service request, you receive a confirmation email containing a link to the ticket in question.

2. As soon as a staff member answers the ticket, you will automatically receive an e-mail with the staff member's response. 

3. When the ticket is solved, you will receive an unsubscribe email. In this mail the solution text is mentioned. 

Assessment:

After your ticket has been solved, you will see a review option at the bottom of the logout email. We would appreciate it if you would use this option to rate our service.

Tip: You can easily add a reaction to the ticket by sending a reaction to the automatic mailings of the ticket in question. When your ticket is closed by mistake, you can reopen it by replying on the ticket.